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Contact Us

Contact Us

Get Dependable
Answers Fast.

Questions about claims? Healthcare coverage? Health insurance plans? E-mail or call us — we’re here to help.

You can count on our Customer Service representatives to respond to your questions quickly and accurately. Thank you for trusting Blue KC with your healthcare coverage.

Faqs

Check out our FAQs to see if you can find an answer to your question fast. If you don’t find your answer in one of the FAQ topics below, feel free to e-mail or call us.

E-Mail Us

Member
If you’d like to email us, log in and complete the short contact form.

Visitor
If you’re a visitor and would like to ask a question or leave us a comment, choose a category from the drop-down menu below and click the Continue button.

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Call Us

Toll-Free: 888-989-8842

Kansas City, MO: 816-395-3558

We’re happy to answer your questions. You can call us Monday through Friday from 8:00 a.m. to 5:00 p.m. Central time.

Write Us

If you’d like to write to us, mail your letter to the address below.

Blue Cross and Blue Shield of Kansas City
One Pershing Square
2301 Main
Kansas City, MO 64108

Look Us Up

If you’re looking for a phone number to a department, have to send a paper claim to us or want to mail a payment, you can find phone numbers and addresses in our company directory.

View the Blue KC Company Directory

Provider Access

If you're a Blue KC provider, do not have a log in and would like one, download the Provider Access Request Form.  A provider log in will give you access to review your patient's claims information, our Medical Policy and prior authorization forms.

Download the request form