Find answers to billing questions for HMO, PPO and Medicare Supplemental Insurance plans
Please note, these questions only apply to members who do not have health insurance through an employer.
If I do not agree with the information reflected on my billing summary page, what should I do?
To dispute information on your billing summary, call the Customer Service number listed on your member ID card. You may also contact us through our site. Log in and click “Contact Us.” Please make sure to include your member ID number and describe your question or billing summary dispute in your e-mail. If you are a representative from an employer group, please call the Member Services department at 816-395-2950.
If my billing address is not correct on the website, how can I have it corrected?
To correct a billing address, call the Customer Service number listed on your member ID card or send us an e-mail using the form on the “Contact Us” page. If you are a representative from an employer group, please call your marketing representative.
How can I tell if my account has been billed for the current month?
Your billing information is available online. Log in and click the “My Account” tab at the top of the page. Click the “My Bill” link to view a bill summary. Your bill summary will display your billing date, amount due, due date and the coverage period for the bill. Please note, billing statements are mailed to you for the upcoming month. For example, a statement is generated in July for your August premium.
How can I tell if my payment has been processed?
The online billing summary shows your last statement activity and any activity since that last statement. If we have received a payment, it will be reflected on this page. The total payment due is the amount you owe Blue KC as of the current calendar date.
How can I get a copy of my last billing statement?Log in and use the form on the “Contact Us” page. Please specify in your e-mail that you are requesting a copy of your bill. Make sure to include your member ID number, mailing address, home phone number and date of birth in your e-mail.
How far back can I review my bills?
Only your most recent bill is displayed online. If you need information about an earlier bill, log in and click “Contact Us.” Select “Individual Billing” from the category list to send us an e-mail requesting a previous bill.
How can I pay my bill?
To pay a bill, you may pay by mail, online, over the phone using a credit card or electronic funds transfer (EFT).
- To pay by mail, send in your payment to:
Blue Cross and Blue Shield of Kansas City
P.O. Box 219454
Kansas City, MO 64121
Please include the payment stub at the bottom of your statement to help ensure we post the payment to your account.
- To pay online, log in and click “My Account” at the top of the page, then click the “My Bill” link. If you have a balance due, a “Pay Bill” button will display at the bottom of the page. You will be directed to a secure payment site to enter your credit card or bank account information (for EFT payments).
- To pay over the phone, call the Customer Service number listed on your member ID card. You must pay by credit card or EFT when making a payment over the phone.