Find answers to common questions related to your health insurance plan. Select a topic below to find answers fast. If you don’t find your answer, feel free to Contact Us. We’re happy to help.
Learn about Blue KC business hours, general services, geographic coverage areas and the address of our headquarters location.
Find answers to billing questions for HMO, PPO and Medicare supplemental individual insurance plans.
Get answers to your questions related to how we pay providers, your responsibility to providers, provider reimbursements to you and claims processing.
Prescription Drug List
Review a list of brand name and generic prescription drugs and their tiers, which define costs for health insurance plans that offer prescription drug coverage.
Learn about health insurance eligibility requirements for you and your dependents and find answers to enrollment questions.
Primary Care Physician Change
Discover why it's important to have a Primary Care Physician and how to change the one that you have.
Get answers to questions about copayments, deductibles, allowable charges, billed charges, provider write-offs and coinsurance.
Find out how Blue KC selects participating providers for your health insurance plan, whether your physicians are in-network and how to get a copy of your plan’s provider directory.
Discover why it’s important to let Blue KC know about other insurance you have so we can coordinate your benefits.
Away From Home Care®
Learn about our program that provides healthcare coverage when you or your children are away from home.
Health Savings Account
Learn how to establish a Health Savings Account (HSA) and how to make tax-free contributions to your account.
Personal Care Account
Find out how a personal care account works, what’s covered, how your claims will be paid and what happens to unused funds.
My Physician Online
Find out how to get medical advice and how to get your prescription refilled with the help of an online consultation with your physician.
Review a list of durable medical equipment, medications and other services that require prior authorization from Blue KC and get the forms to request these items.