What is Blue KC Mobile?
Blue KC Mobile is a mobile version of our website (www.BlueKC.com) that you can access directly from your Smartphone, making it easier and more convenient for you to find Blue Cross and Blue Shield of Kansas City (Blue KC) information when you need it.
What is the difference in using Blue KC Mobile versus a home computer?
When you visit www.BlueKC.com from a computer, you will see all the information and tools available from the full website. Blue KC Mobile offers the most frequently used tools from the website, making it easier to access this information when you’re on the go.
What can I do on Blue KC Mobile?
Our mobile site is designed with you in mind and features the most frequently used member tools:
- Find a Doctor – Use our online provider directory to locate a Blue KC doctor near your location. View their office location on a map and call them directly from your search results.
- Contact Us – Access Blue KC contact information – our phone number and street address.
Behind the Member Login button you can access your personalized Blue KC information:
- My Claims – View your claims from the past 24 months
- My Plan Info – Access basic plan information such as your copayment and deductible amounts
- My ID Card – Order a replacement ID card
- My Bill – Individual members can pay your insurance bill and set-up automatic payments from your bank account or credit card.
How can I access Blue KC Mobile?
Simply type "www.BlueKC.com" into the browser of your Smartphone and you’ll be directed to the mobile site.
What mobile devices are supported with this feature?
The Blue KC Mobile site can best be accessed using most Apple iPhone, BlackBerry and Android Smartphones.
Is it free to use Blue KC Mobile?
Yes! There is no charge to use the Blue KC Mobile site. However, it is always a good idea to contact your service provider to see if they charge any connectivity or internet usage fees.
Do I have to be registered with BlueKC.com to use Blue KC Mobile?
No. Anyone with a mobile device can use the "Find a Doctor," "Contact us," or "Get a Quote" tools on the mobile site. You must be a Blue KC member to log in to the secure member site. If you are a Blue KC member, but have not registered online yet, you’ll need to do so from our main website before you can access the member section of the mobile site.
Do I need a separate username and password for the mobile site?
No. You use your existing BlueKC.com username and password.
How do I get a username and password for the member section of the mobile site?
You need to register on our main website from a computer. Once you’ve set up your username and password, you’ll be able to log in using your Smartphone.
Do I need Internet access on my cell phone?
Yes, you must have Internet access on your phone in order to use Blue KC Mobile. If you do not have Internet access, please contact your service provider for details on specific fees and charges.
Is there a Blue KC Mobile application I can download to my phone?
There is no application for Blue KC Mobile. You can access it through your browser on most Smartphones. That way you don’t have to worry about prompts or downloads to access the site when you need it.
Can I still visit the full BlueKC.com site from my Smartphone?
Yes, select the link "view full site" at the bottom of the Blue KC Mobile site. Although the full website is not optimized for a Smartphone, it does provide you access to all the information and tools available online. However, you may need to "zoom in and out" to read everything.
Can my Blue KC Mobile session time out?
Yes, if you are using the secure member section. Your session will time out after 20 minutes, just like it does when using a computer. This helps to protect your privacy. There is no time limit when using the "Find a Doctor" tool.
SECURITY FAQS
Is my information secure with Blue KC Mobile?
Yes. You have to enter a username and password to access any personal information on Blue KC Mobile.
Can I use the secure member site without a User Name and Password?
No. For the safety and security of your health information, you must log in using your BlueKC.com username and password each time you visit the member section of the site.
How can I be sure my secure information is safe if my mobile device is lost or stolen?
You must always enter a username and password to access the member section of the site, which contains your personal health information. Without your username and password, no one can access your personal data.
If your phone is lost or stolen, call your wireless provider right away and ask them to deactivate the device. It may also be wise to change the password to your secure member site, just to be safe!
Should I store personal health information locally on my device?
No. Personal information stored on your mobile device that is not password protected is not secure. Make sure you know how to lock your mobile phone with a password.
What if I forgot my username and password?
You’ll need to visit our main website to retrieve your username and/or password. Please note you’ll need information from your Member ID card in order to retrieve your log in information.
TROUBLESHOOTING FAQS
If I experience technical problems, what should I do?
- Try to refresh your browser
- Confirm that you have good cellular service or reception. Often browsers "time-out" when service levels are low and it takes too long to access a specific site.
What if I’m no longer able to access Blue KC Mobile?
Although it’s rare, some users may experience issues with viewing text and graphics, or entry fields. If this happens, trying turning off your Smartphone and turning it back on again. If you continue to experience problems, try clearing your internet cache. An explanation about how to do this can be found in your device’s manual, or check with your carrier for more information.
Why does my Blue KC mobile screen look different than my friend’s screen, even though we are both Blue KC members?
Each Smartphone model and service provider offers a variety of web browser applications and Blue KC Mobile is capable of adjusting to most types of phones that offer web access. However, different mobile devices may display a variety of font sizes, colors and buttons.