Submit new form for quick resolution to member issues

February 2023

Member issues are hard…for members and you. But at Blue KC we are committed to making sure resolutions are achievable. That’s why we’ve created an additional resource for you to get in touch with us in a secure, timely manner.  

Introducing a form for submitting member issues directly to customer service, one that’s backed by a process designed for quick reply and resolution.  

How quick?

Submit a standard member issue such as claims, billing, payment, or benefits questions and expect a response within one business day and resolution in three to five days. For more complex issues, response time is also one day and resolution in seven to 10 business days.  

You’ll be asked to provide details about the issue, date of occurrence, member, and plan information. You also can attach up to seven documents with your submission.  

Take a look at the form and add it to your bookmark bar for easy access.