Blue Connect

June 2021

A concierge program that raises the bar in customer service.

Customer Service is, and has always been, a priority at Blue KC. Building upon our award-winning Customer Service, we introduced Blue Connect – a concierge program designed to give members access to even more information and resources to provide a truly personalized experience based on their unique healthcare needs.

Exceptional service from local experts.

When one of your employees calls the phone number on their Blue KC ID card, they talk with a representative based right here in the Kansas City community—a devoted team of representatives that can answer their questions directly or can quickly reach out to departments throughout the company to find someone who can get the information needed. It’s that local touch, combined with excellence in training and empathy, that makes our Customer Service stand out from the competition.

Connecting on so many levels.

Our expert Blue Connect concierge team proactively engages with members, serving as healthcare advocates by delivering expanded customer service that builds within three tiers. Blue Connect is currently serving more than 34,000 members and we’re excited by the growth the program is seeing. This flyer highlights the tiers as outlined below.

Questions about Blue Connect? Simply ask your Blue KC representative. If your employees have questions, they can call 1-816-395-3380 (local) | 1-833-275-5112 (toll free) Monday – Friday 8 a.m. – 5 p.m. CST. Or they reach us by email; BlueConnect@BlueKC.com