As humans, there is only so much we can hold inside before we feel overwhelmed, our sleep is affected, or we generally can\u2019t function normally. Problem is, not everyone knows where to find the right type of care.<\/p>\n\n\n\n
You, however, do have someone to help you find it. A Mindful Advocate.<\/p>\n\n\n\n
Mindful Advocates are behavioral health professionals available 24\/7 to talk, provide in-the-moment support, figure out next steps, and recommend resources to get you on the path to better mental health.<\/p>\n\n\n\n
You can reach a Mindful Advocate at 833-302-MIND (6463)<\/strong>.<\/p>\n\n\n\n To get a picture of what you might experience when you call, we asked a Mindful Advocate questions we often hear from Blue KC members.<\/p>\n\n\n\n What are common reasons people call a Mindful Advocate?<\/strong><\/p>\n\n\n\n When would a Mindful Advocate NOT be the right resource?<\/strong> Mindful Advocates are also not meant to replace ongoing therapy, since you may not speak with the same Mindful Advocate each time. However, they are always an appropriate first call to help you access the right kind of care.<\/p>\n\n\n\n Will the first voice I hear be a live person?<\/strong> If I call the behavioral health number on my Blue KC ID card will it connect me to a Mindful Advocate?<\/strong> What can I expect on my call?<\/strong> Throughout the call, the Mindful Advocate\u2019s goal is to make sure you feel heard and supported \u2014 and that you leave with a clear understanding of your options and next steps.<\/p>\n\n\n\n How long will a Mindful Advocate stay on the phone with me?<\/strong> If you are in crisis, a Mindful Advocate will stay with you as long as needed to help ensure your safety and that your immediate needs are addressed, including connecting you to additional support when appropriate.<\/p>\n\n\n\n How do I make the most of my time with a Mindful Advocate? Should I come prepared with certain information or questions?<\/strong> That said, it can be helpful to have a general idea of:<\/p>\n\n\n\n The Mindful Advocate will guide the conversation and ask questions to better understand your situation.<\/p>\n\n\n\n If I need more care\/support after I hang up with a Mindful Advocate, can I call back and talk to the same person?<\/strong> If therapy is what I want\/need, will the Mindful Advocate be able to refer me to in-network therapists?<\/strong> The Mindful Advocate will talk with you about what\u2019s going on. If you are likely to benefit from short-term counseling, they may refer you to three complimentary virtual counseling sessions. When possible, the Mindful Advocate will also ensure the provider is in the Blue KC network, so you have the option to continue therapy through your insurance if needed.<\/p>\n\n\n\n What if I need more than three complimentary counseling sessions?<\/strong> Is it OK to call for help narrowing down and deciding on a therapist?<\/strong> Call 833-302-MIND (6463)<\/strong><\/p>\n\n\n\n <\/p>\n\r\n\t\t\t\n
If you are experiencing an immediate crisis situations, such as thoughts, plans, or intent of self-harm or harm to others, call or text 988 <\/strong>to talk to the Suicide & Crisis Lifeline or 911 <\/strong>for local emergency services right away.<\/p>\n\n\n\n
You\u2019ll hear a short automated message at the beginning of the call asking your reason for calling. Say \u201cMindful\u201d <\/strong>to be connected with a live Mindful Advocate.<\/p>\n\n\n\n
Yes. The behavioral health number on your Blue KC ID card will connect you to a Mindful Advocate.<\/p>\n\n\n\n
Calls with a Mindful Advocate generally follow a comfortable, conversational flow:<\/p>\n\n\n\n\n
Most calls last approximately 15-20 minutes. If you need more time or in-the-moment support, the Mindful Advocate will stay on the line longer to make sure you feel supported and understand your next steps.<\/p>\n\n\n\n
You don\u2019t need to come prepared with everything figured out \u2014 it\u2019s okay to call even if you\u2019re not sure what you need yet.<\/p>\n\n\n\n\n
You\u2019re always welcome to call back. Because Mindful Advocates work as a team, you may not be able to speak with the same person each time you call. However, all Mindful Advocates are licensed counselors who have access to your information and can pick up where you left off and continue supporting you.<\/p>\n\n\n\n
Yes, a Mindful Advocate can help you get connected to therapy and guide you to the right type of care.<\/p>\n\n\n\n
If your needs are longer term or require ongoing therapy, the Mindful Advocate will help connect you to the right team to find in-network therapists through your Blue KC insurance benefits. This may also include a warm handoff to another specialist who can assist with those referrals.<\/p>\n\n\n\n
Yes, this is a common reason people call, and Mindful Advocates are happy to help. While Mindful Advocates don\u2019t choose a therapist for you, they can help you think through what you\u2019re looking for and offer guidance on how to make a decision that feels right for you.<\/p>\n\n\n\nA Mindful Advocate is here for you<\/strong><\/h2>\n\n\n\n
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