Beginning January 1, 2020, Blue KC is partnering with OptumRx to provide all your pharmacy benefits, including our new home delivery program.
Anyone who previously used Express Scripts for home delivery of prescription medications will receive a letter with detailed transition instructions.
In January 2020, you’ll also receive a letter with information about what prescriptions have transferred over to the new home delivery program. Follow-up phone calls will then be made to help address any additional questions.
To help prepare for the transition, we recommend that you speak with your doctor and ensure you have enough medication on hand to last you until February 1, 2020. Most home delivery prescriptions with remaining refills will automatically transfer. However, prescriptions for certain medications will not. Examples include controlled substances and prescriptions that have expired. In these cases, you’ll need a new prescription from your doctor.
On or after January 1, 2020, you can easily set up your home delivery by calling 1-844-579-7774 or by logging into MyBlueKC.com, clicking Plan Benefits then Pharmacy Plan Info and then View Your Pharmacy Benefits. You’ll need to provide shipping and payment preferences before you can receive your first shipment through our new home delivery program.