
Broker Concierge Teams deliver fast resolution to member service questions
When you need quick answers to a member’s claim or benefit questions, our local Broker Concierge Teams are your go-to resource. Just a phone call or email away, a team member will:
- Research the inquiry
- Contact the member with the resolution
- Respond to you with an issue resolution update
They’re here for questions like “My client doesn’t understand their claim, can you help?”, “How does my client access Blue365 Extra Benefits?”, and many other inquiries.
How to use Blue KC Broker Concierge Services
Gather the required information about the member’s claim, benefit, or billing inquiry
- Member ID
- Member name
- Member phone number
- Claim issue? Include date of member’s issue and any details you have
- Benefit question? Include details
- Your name and contact details
Contact the Broker Concierge Team
- Email – A team member will respond within 48 hours
- ACA and Medicare inquiries: Govt_Broker_Services@BlueKC.com. Please copy your Broker Development and Engagement Manager, Barb Bins (Barbara.Bins@BlueKC.com)
- Short Term and Stand-Alone Dental inquiries: Broker_Services@BlueKC.com
- Phone
- (816) 395-3266 and select the line of business
- Monday through Friday, 8 a.m. – 5 p.m. CT

Blue KC Broker Concierge Team
Was this helpful?
Thanks for your feedback!