Custom AgentBroker Resources
Jan 16, 2025

Broker Concierge Teams deliver fast resolution to member service questions

When you need quick answers to a member’s claim or benefit questions, our local Broker Concierge Teams are your go-to resource. Just a phone call or email away, a team member will:

  • Research the inquiry
  • Contact the member with the resolution
  • Respond to you with an issue resolution update

They’re here for questions like “My client doesn’t understand their claim, can you help?”, “How does my client access Blue365 Extra Benefits?”, and many other inquiries.

How to use Blue KC Broker Concierge Services 

Gather the required information about the member’s claim, benefit, or billing inquiry

  • Member ID
  • Member name
  • Member phone number
  • Claim issue? Include date of member’s issue and any details you have
  • Benefit question? Include details
  • Your name and contact details

Contact the Broker Concierge Team

  • Phone
    • (816) 395-3266 and select the line of business
    • Monday through Friday, 8 a.m. – 5 p.m. CT

Blue KC Broker Concierge Team

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