Blue Medicare Advantage (MA) members who had a 2022 Blue KC plan received a letter the last week in June about their expiring 2022 Blue Benefit Bucks (BBB) card. Members can disregard the letter.
The card vendor traditionally mails the required letter in December indicating the BBB card would expire December 31. In 2022, the letter did not mail in December. Once the vendor realized the error, it mailed the letter June 15, 2023.
As MA members received the letter in late June, they were naturally confused and concerned their 2023 BBB card was expiring. If you receive calls from members about the letter, please reassure them their 2023 card is not affected and they can disregard the letter.
Please refer to the FAQ below for more information or contact Barron.Roberts@bluekc.com. Members may call the customer service number on the back of their ID card with further questions.
Medicare Advantage FAQ
Q. Why did I receive a letter?
A. You received this letter because your 2022 card expired, and a formal notice must be provided confirming the end of your program. However, the notice was delayed. We apologize for the confusion. Your current card is not affected. Your account will remain open until the benefits terminate in accordance with your Evidence of Coverage.
Q. Is my current card expired?
A. Your current card is not affected. Your account will remain open until the benefits terminate in accordance with your Evidence of Coverage.
Q. Is any action needed?
A. No action is needed as the letter was a formal notice with no further action required.
Q. Will I receive another card in the mail?
A. No, you will not receive another card. Your current card is not affected. Your account will remain open until the benefits terminate in accordance with your Evidence of Coverage.
Q. Should I expect another letter in the mail about my 2022 card?
A. You will receive no further notices about your 2022 card.