Your coverage doesn’t stop when complexity begins

Managing a complex health issue can be overwhelming. With Blue KC, you’ll find compassionate support from a highly-trained staff ensuring you won’t have to navigate the healthcare system alone.

Facing a complicated health issue? Our Complex Medical Case Management program is here for you

Navigating a serious injury, illness or chronic condition can feel overwhelming. That’s where our in-house team of registered nurses and healthcare specialists steps in, providing compassionate support for conditions including:

Traumatic life events

If you’ve experienced a traumatic medical event, such as a stroke, motor vehicle accident or traumatic brain injury, our specialized in-house team will offer support and guidance through each step of your recovery.

Transplant surgery program

Our in-house transplant experts will work closely with you before, during and after your procedure to make sure you’re well-informed and prepared for this life-changing process.

Midsection of pregnant woman placing a pair of baby shoes on her belly. Pregnancy healthcare and wellbeing.

High-risk maternity

Expecting should be exciting, not stressful. If you’re experiencing a high-risk pregnancy, our maternal case manager provides the personalized support, tools and resources you need throughout your pregnancy.

Ready for dedicated support? Reach out to our Complex Medical Case Management team

Call us at 816-395-2060, or download the Blue KC Care Management app and use the access code kcbluewelcome to get started.

Get started with the Blue KC Care Management app

Personalized support brings clarity to the complexities of cancer care

Navigating a cancer journey can feel overwhelming, but you don’t have to do it alone. Blue KC has partnered with Iris by OncoHealth (Iris), a trusted leader in virtual cancer care, to give members convenient access to oncology support services tailored to every step of their cancer journey.

Specialized Cancer Support from Iris*

24/7 access to oncology-trained nurses to answer questions and help manage treatment side effects
Emotional health support from oncology-specialized therapists
Nutrition guidance from registered dietitians to help manage appetite, treatment side effects, or recovery
Educational content tailored to your specific cancer type and treatment plan

Support from Blue KC

Personalized care coordination for chronic conditions and complex health needs
Secure messaging through the Blue KC Care Management app
Community connections for transportation, housing, and other essential services

Whole-Person Care

Together, Blue KC and Iris deliver support that addresses your medical, emotional, and social needs to help improve your quality of life.

^{*Eligibility is determined by your specific health plan. Please review your plan details or contact Blue KC Customer Service to confirm coverage.}

Need oncology support? We’re just a call or tap away

To sign up for the Iris Cancer Support Program, visit IrisOncology.com/bluekc-signup.

Get started with the Blue KC Care Management app

Bring healing home with our Hospital Discharge Support program

Coming home after a hospital stay should be about recovery. But too often, the handoff between hospital and home gets complicated—leading to complications, readmissions and frustration. Blue KC is here to make sure your transition home is as smooth as possible. Our clinicians are here to help ensure that your physician’s discharge orders are followed.

Simplify your medication routine

New prescriptions, changed dosages, discontinued medications—we’ll sort through it all with you, creating a clear plan that’s easy to follow and explaining what each medication does.

Master your home medical equipment

Whether it’s oxygen equipment, wound care supplies or mobility aids, we’ll make sure you’re comfortable using everything you need for recovery.

Keep your care connected

We’ll help schedule follow-up appointments, arrange therapy visits, and make sure we close gaps in care before they become problems.

Need help transitioning home from the hospital?

Our team is ready to make your return home as healing as possible. Give us a call at 816-395-2060, or download the Blue KC Care Management app and use the access code kcbluewelcome to get started.

Get started with the Blue KC Care Management app

Find guidance for life’s most challenging obstacles with our Advanced Illness Management program

Some illnesses require more than medical expertise. They need compassion, respect, and a focus on what matters most to you. Our Advanced Illness Management program pairs you with a dedicated social worker who helps you and your family:

Focus on what matters

We take the time to understand your personal values and wishes, ensuring your care plan honors what’s truly important to you.

Enhance your daily quality of life

From managing symptoms to addressing emotional needs, our team focuses on maximizing comfort and meaningful moments.

Navigate difficult decisions

We help clarify complex medical options and ensure your voice is heard when making choices about your care, giving you peace of mind during uncertain times.

For compassionate support through advanced illness:

Call us at 816-395-2060, or download the Blue KC Care Management app and use the access code kcbluewelcome to get started.

Get started with the Blue KC Care Management app

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Managing complex care just got easier

Get the Blue KC Care Management App to stay connected with your support network and get personalized care resources, anytime and anywhere. Just download the app and use the access code kcbluewelcome to register.