Learn about Blue KC privacy and security policies regarding your Protected Health Information (PHI) as well as your personal information (address, email, cell phone, etc.).
Blue KC may use and disclose your Protected Health Information (PHI) to carry out payment activities, healthcare operations, and other purposes that are permitted or required by law, and your rights to access and control your PHI.
We are required by law to maintain the privacy of your PHI. In accordance with the HIPAA Privacy Regulations, we have the right to use and disclose your PHI for payment activities and healthcare operations as explained in the Notice of Privacy Practices. We are most likely to use and/or disclose your PHI for these functions.
Additionally, we may use or disclose your PHI as permitted and required by law. For example, we may use or disclose your PHI for public health activities, legal proceedings, or law enforcement purposes.
You have the following rights regarding your PHI:
We have taken great strides to protect your information online and when you contact us.
Blue KC will never share your email address or cell phone number with anyone other than approved vendors or partners who are assisting in managing your insurance policy.
When communicating with you via email or text messages, we will never disclose your PHI and we will never ask you for personal information such as account numbers or passwords. The most secure way to provide this information is through the member section of our website, or when speaking with one of our Customer Service representatives.
Emails from Blue KC include several features to help you recognize a legitimate email from a fraudulent one. These features include:
When you contact the Blue KC Customer Service team by phone, you'll be asked to provide your account information so that we can confirm your identity. This account information includes your member ID number, mailing address, date of birth, along with any specific information required to answer your questions. Our Customer Service representatives have been trained to maintain the confidentiality of your PHI and personal information. If they are unable to verify the caller's identity and right to access the account, they will not provide any information. This is to protect you and your PHI.
You may complain to us if you believe that we have violated your privacy rights. You may also file a complaint with the Secretary of the US Department of Health and Human Services.
Please refer to the following information to inquire about the use of your PHI, to exercise your rights about your PHI, or to register a complaint:
Blue Cross and Blue Shield of Kansas City
P.O. Box 417012
Kansas City, MO 64141-7012
Phone: 816-395-3784 or Toll-free 800-932-1114