For Immediate Release: June 28, 2023
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KANSAS CITY, MO. (June 28, 2023)—Blue Cross and Blue Shield of Kansas City (Blue KC) has been ranked #1 in Member Satisfaction among Commercial Health Plans in the Heartland Region, based on the results of the J.D. Power 2023 U.S. Commercial Member Health Plan Study™. While industry averages have declined in many regions since 2022, Blue KC’s score increased by 17 points, highlighting its continued focus on prioritizing members.
“It is an honor to be recognized as an industry leader in member satisfaction by J.D. Power. As the region’s largest health insurance provider, Blue KC is intently focused on innovative, patient-centered initiatives that improve the health and wellness of our community,” said Blue KC President and Chief Executive Officer Erin Stucky. “It is gratifying to know our customers have identified Blue KC as such a trusted partner. This is a testament to the hard work of our employees and the commitment of leadership to always put our members first.”
The J.D. Power U.S. Commercial Member Health Plan Study™, now in its 17th year, measures satisfaction among members of 147 health plans in 22 regions throughout the United States by examining six factors:
- Billing and Payment
- Coverage and Benefits
- Customer Service
- Information and Communication
- Provider Choice
Blue KC ranked #1 in the Heartland Region across all six study factors.
“Customers are at the heart of everything we do at Blue KC. To be ranked #1 in all six member satisfaction study factors is a tremendous accomplishment, and reflects the dedication of our staff,” said Gratia Carver, Vice President and Chief Experience Officer. “Blue KC truly cares for our community and will continue to strive to deliver an exceptional customer experience.”
J.D. Power is the most trusted source for recognizing top-performing brands across various consumer-driven industries. The J.D. Power 2023 U.S. Commercial Member Health Plan Study™ is based on responses from 32,656 commercial health plan members and was fielded from January through April 2023.
For more information, visit https://www.jdpower.com/business/press-releases/2023-us-commercial-member-health-plan-study.
About Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City, has been part of the Kansas City community since 1938. Blue Cross and Blue Shield of Kansas City provides health coverage services to more than one million residents in the greater Kansas City area, including Johnson and Wyandotte counties in Kansas and 30 counties in Northwest Missouri. Our mission: to provide affordable access to healthcare and to improve the health of our members. Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. For more information on the company, visit its website at BlueKC.com.