Blue KC Recognized for Customer Experience Excellence by ICMI

Each year, the ICMI Global Contact Center Awards shine a spotlight on the most inspiring individuals, teams, and organizations who raise the bar for excellence in customer experience. The 2025 finalists represent innovation, dedication, and impact across the contact center industry, from frontline agents to leaders driving strategic transformation. Blue KC was selected from hundreds of applications from around the world.

“At Blue KC, our commitment to contact center excellence is unwavering,” said Gratia Carver, Vice President and Chief Experience Officer. “This recognition from ICMI reflects the incredible dedication of our contact center team, who consistently deliver a world-class experience to our customers. We prioritize providing our team members with the right tools, training, and support to exceed expectations at every touchpoint, all while creating a positive and empowering work environment. A heartfelt thank you to ICMI for this recognition—it reinforces the high standards we strive for every day.”

Winners will be announced on October 29, as part of the ICMI Contact Center Expo, taking place from October 27 to 30 at the Loews Royal Pacific in Orlando, Fl.

About Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City, has been part of the Kansas City community since 1938. Blue Cross and Blue Shield of Kansas City provides health coverage services to more than one million residents in the greater Kansas City area, including Johnson and Wyandotte counties in Kansas and 30 counties in Northwest Missouri. Our mission: to provide affordable access to healthcare and to improve the health of our members. Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. For more information on the company, visit its website at BlueKC.com.