BLUE KC RECOGNIZED FOR EXCEPTIONAL CUSTOMER EXPERIENCE - Blue Cross and Blue Shield of Kansas City Skip to main content

For Immediate Release: June 22, 2023

Kelly Cannon
O: 816-395-3711

KANSAS CITY, MO. (June 22, 2023)—Blue Cross and Blue Shield of Kansas City (Blue KC) has once again been honored for its continued excellence in customer experience. The prestigious Customer Centricity World Series Awards 2023, run by ARCET Global, awarded Blue KC with wins in two categories: Customer Insights and Feedback VOC (Voice of the Customer), and Complaint Handling. The event featured over 210 Entries from 98 companies across 26 countries and 19 categories, where finalists were evaluated by a large panel of independent expert judges.

Blue KC was also a big winner at the 2023 US Customer Experience Awards™, taking home Gold in the Customers at the Heart of Everything™ category. The US Customer Experience Awards™ is the premier celebration of customer experience excellence across the United States. The awards seek to shine a light on those who put their customers center stage, fostering learning, sharing, networking, and the building of valuable relationships. Each award is granted the Outstanding Awards Trust Mark by The Independent Awards Standards Council, which guarantees fairness and transparency.

“Healthcare has the responsibility to rise to and exceed our customers’ expectations in a way that adds value to their daily lives,” said Erin Stucky, Blue KC’s President and Chief Executive Officer. “We are so proud that Blue KC has yet again been recognized as a leader in the customer experience field. Each day, I’m blown away by the dedication of our talented employees and their passion for delivering unmatched experiences to our customers and partners.”

To view the full list of Customer Centricity World Series 2023 winners, visit

To view the full list of 2023 US Customer Experience Awards™ finalists and winners, visit

About Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City, has been part of the Kansas City community since 1938. Blue Cross and Blue Shield of Kansas City provides health coverage services to more than one million residents in the greater Kansas City area, including Johnson and Wyandotte counties in Kansas and 30 counties in Northwest Missouri. Our mission: to provide affordable access to healthcare and to improve the health of our members. Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. For more information on the company, visit its website at