Blue KC wins global award for companywide customer experience transformation

KANSAS CITY, MO. (November 4, 2026) — Blue Cross and Blue Shield of Kansas City (Blue KC) found the winner’s circle at the world’s largest celebration of customer experience.

The world’s most customer centric companies were crowned at the Customer Centricity World Series Awards on October 8, 2026, and Blue KC was named a winner in the Customer Centric Transformation category. The award recognizes Blue KC’s holistic customer experience transformation.

“We are proud to be named a winner of this global customer experience award,” said Jenny Housley, Blue KC President. “This global recognition is a testament to Blue KC’s companywide, members-first culture, where our entire team is united around a shared goal: making it easier for our members to access affordable healthcare and improve their health.”

The event, organized by ARCET Global, is a leading international customer experience awards program that recognizes organizations that excel in customer experience best practices. In 2026, ARCET Global introduced a new honors category designed to spotlight organizations delivering outstanding customer experiences.

This year had more than 158 entries spanning across 24 countries, continuing its standing as a global gathering of customer experience best practice. Award recipients are selected by an independent panel of more than 150 judges who evaluate written case studies using a framework endorsed by the University of Dundee Business School. The program recognizes organizations at both the regional level (North America, Europe, MENA, LATAM, and APAC) and the global level.

To learn more about Blue KC’s commitment to member satisfaction, please visit BlueKC.com/consumer/blue-kc/about.

About Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City, has been part of the Kansas City community since 1938. Blue Cross and Blue Shield of Kansas City provides health coverage services to more than one million residents in the greater Kansas City area, including Johnson and Wyandotte counties in Kansas and 30 counties in Northwest Missouri. Our mission: to provide affordable access to healthcare and to improve the health of our members. Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. For more information on the company, visit its website at BlueKC.com.