For Immediate Release: June 22, 2023
KANSAS CITY, MO. (June 22, 2023)—Blue Cross and Blue Shield of Kansas City (Blue KC) is proud to announce that Gratia Carver, Vice President and Chief Experience Officer, was recently named CX Leader of the Year at the 2023 US Customer Experience Awards™, presented by Awards International®. The live event, held on May 18 in Las Vegas, marked the premier celebration of customer experience excellence across the United States, with a mission to give winners the recognition, learning, and networking opportunities they deserve, and to help shape and advance global customer experience standards.
The CX Leader of the Year award celebrates one industry executive that went above and beyond, helping raise the bar in customer experience while inspiring those around them to reach higher and grow professionally.
“I’m incredibly honored to have been personally nominated for such a significant award,” said Gratia Carver, Blue KC Vice President and Chief Experience Officer. “And while I’m grateful for the recognition, this is really a reflection of our amazing staff and employees. It’s their passion for providing an exceptional customer experience that makes all this possible.”
A panel of 48 independent judges, each with a distinguished customer experience career, carefully weighed each nomination. Additionally, each of the 2023 US Customer Experience Awards™ were given the Outstanding Awards Trust Mark by The Independent Awards Standards Council, which guarantees fairness and transparency.
To view the full list of 2023 US Customer Experience Awards™ finalists and winners, visit https://usacxa.com/winners-and-finalists-2023.
About Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City, has been part of the Kansas City community since 1938. Blue Cross and Blue Shield of Kansas City provides health coverage services to more than one million residents in the greater Kansas City area, including Johnson and Wyandotte counties in Kansas and 30 counties in Northwest Missouri. Our mission: to provide affordable access to healthcare and to improve the health of our members. Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. For more information on the company, visit its website at BlueKC.com.