Blue KC is honored to be ranked No. 1 in member satisfaction among commercial health plans in the Heartland region by J.D. Power.
The J.D. Power U.S. Commercial Member Health Plan Study™, now in its 17th year, measures satisfaction among members of 147 health plans in 22 regions throughout the United States by examining six factors:
- Billing and payment
- Coverage and benefits
- Customer service
- Information and communication
- Provider choice
Blue KC ranked No. 1 in the Heartland region across all six study factors.
“It is an honor to be recognized as an industry leader in member satisfaction by J.D. Power. As the region’s largest health insurance provider, Blue KC is intently focused on innovative, patient-centered initiatives that improve the health and wellness of our community,” said Blue KC President and Chief Executive Officer Erin Stucky. “It is gratifying to know our customers have identified Blue KC as such a trusted partner. This is a testament to the hard work of our employees and the commitment of leadership to always put our members first.”
“Customers are at the heart of everything we do at Blue KC. To score highest in all six member satisfaction study factors is a tremendous accomplishment and reflects the dedication of our staff,” said Gratia Carver, Vice President and Chief Experience Officer. “Blue KC truly cares for our community and will continue to strive to deliver an exceptional customer experience.”
Learn more about this honor in our press release.