For Immediate Release: November 15, 2021

For more information contact:
Kelly Cannon
O: (816) 395-3711

KANSAS CITY, MO. (November 15, 2021)– Blue Cross and Blue Shield of Kansas City (Blue KC) was honored to receive the award for “Best Commercial Customer Service” in the “Employee Experience” category at the 2021 North American Customer Centricity Awards virtual ceremony.

The yearly event, organized by ARCET Global and certified by the Customer Institute, reviewed over 216 entries from 89 companies across 26 countries. After the initial shortlisting, 110 finalists were evaluated by a large panel of expert independent judges and the winners were crowned. ARCET Global focuses on sustainable customer-centric business practices through training and customer experience programs.

“I’m incredibly proud that Blue KC has once again been recognized as an industry leader in Customer Experience,” said Gratia Carver, Blue KC’s Chief Experience Officer. “This award is a testament to the dedication of our Customer Service team and the commitment of all Blue KC employees to create an environment where our members are always at the forefront.”

The award marks the third win in the past two years for Blue KC after receiving first place in the categories “Best Customer Experience Strategy” and “Best Customer Centric Culture” at the 2020 North American Customer Centricity Awards. Blue KC realizes that world-class customer experience is driven by company-wide commitment to helping members navigate the entire healthcare journey. The combination of Culture, Measurement, Customer Understanding and Improvement has established Blue KC as a health partner you can trust.

“We were delighted with the number of companies and industries represented. We also had more companies from more countries involved this year, and I would like to say a big Thank You to all of those involved. A huge congratulations to all the Winners and Highly Commended companies!” Mark Hamill, CEO of ARCET Global, commented.

Blue KC continues to hold customer experience as a top strategic priority. Healthcare has the responsibility to rise to and exceed the expectations of our customers in a way that adds value to their daily lives. Health insurance and healthcare can be confusing and complicated, but at Blue KC, we aim to simplify both.

About Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City, the largest not-for-profit health insurer in Missouri and the only not-for-profit commercial health insurer in Kansas City, has been part of the Kansas City community since 1938. Blue Cross and Blue Shield of Kansas City provides health coverage services to more than one million residents in the greater Kansas City area, including Johnson and Wyandotte counties in Kansas and 30 counties in Northwest Missouri. Our mission: to provide affordable access to healthcare and to improve the health of our members. Blue Cross and Blue Shield of Kansas City is an independent licensee of the Blue Cross and Blue Shield Association. For more information on the company, visit its website at