MEMBER BENEFITS

KNOW WHERE TO GO

Getting the right care, at the right place, at the right time is not only good for your health – it can save you time and money.

Retail Health Clinic

For minor, non-emergent health issues.

Severity

Low

Expected Wait Time

Low

Average Cost

Moderate

Typical hours 7 days (morning-early evening)

When to Visit a Retail Health Clinic

When you need treatment for a minor, uncomplicated illness or injury
When you can’t wait for an appointment with your primary care doctor
When you need a flu shot

When to Use

Fevers
Colds
Rashes
Bumps
Scrapes
Upper Respiratory Infections
Urinary Tract Infections
Headaches
Sinus Pain
Flu Shots

Average cost assumes in-network services.

Learn About Your Care Options

Use the care guide below to learn more about your options when it comes to getting care.

Primary Care Doctor Virtual Care Retail Health Clinic Urgent Care ER/Community Hospital

Low Cost, Moderate Severity

Your doctor manages your overall health and should coordinate all the care you receive. It’s always a good idea to consult with him or her before seeking care anywhere else.

Moderate Cost, Low Severity

Have a video visit with a doctor or behavioral health therapist right from the comfort of home. All you need is a smartphone, tablet or computer – and the Blue KC Virtual Care app or BlueKCVirtualCare.com.

Moderate Cost, Low Severity

Retail health clinics are typically staffed by certified nurse practitioners and physician’s assistants to handle minor care concerns at your convenience.

Moderate Cost, Moderate Severity

When your doctor’s office is closed, urgent care doctors and nurses can fill the gap for non life-threatening conditions. Your wait time will be shorter than going to an emergency room.

High Cost, High Severity

Always go to the ER if your health is in danger or call 911! However, for less severe injuries or illnesses, the ER can be expensive and wait times can average over 4 hours.

Where to go for care

Need Help On Where to Go For Care?

Call Blue KC Customer Service at the number on your member ID card for assistance.