Virtual Care- Blue Cross and Blue Shield of Kansas City Skip to main content

virtual care

For sick care or therapy needs from home, work, or wherever you are.



Expected Wait Time


Average Cost


Typical hours 24/7: SICK CARE (or therapy needs by appointment)

When to Have a Virtual Visit

  • When you have a minor issue like an upper respiratory infection, flu or pinkeye
  • When you want a convenient consult at home, work or on the go
  • When you need care on nights, weekends or when your primary care doctor has no appointment availability
  • When you’re experiencing stress, anxiety, or another behavioral healthcare issue
  • When you’re travelling

When to Use

  • Upper Respiratory Infections
  • Urinary Tract Infections
  • Headaches
  • Back Pain
  • Sinus Pain
  • Mild Asthma
  • Mild Allergic Reactions
  • Diarrhea
  • Pink Eye and Eye Infections
  • Rash
  • Stress
  • Anxiety
  • Depression
  • Grief Support

Average cost assumes in-network services.

Learn About Your Care Options

Use the care guide below to learn more about your options when it comes to getting care.

Low Cost, Moderate Severity

Your doctor manages your overall health and should coordinate all the care you receive. It’s always a good idea to consult with him or her before seeking care anywhere else.

Moderate Cost, Low Severity

Have a video visit with a doctor or behavioral health therapist right from the comfort of home. All you need is a smartphone, tablet or computer – and the Blue KC Virtual Care app or

Moderate Cost, Low Severity

Retail health clinics are typically staffed by certified nurse practitioners and physician’s assistants to handle minor care concerns at your convenience.

Moderate Cost, Moderate Severity

When your doctor’s office is closed, urgent care doctors and nurses can fill the gap for non life-threatening conditions. Your wait time will be shorter than going to an emergency room.

High Cost, High Severity

Always go to the ER if your health is in danger or call 911! However, for less severe injuries or illnesses, the ER can be expensive and wait times can average over 4 hours.

Where to go for care

Need Help On Where to Go For Care?

Call Blue KC Customer Service at the number on your member ID card for assistance.